The following Terms and Conditions are applicable when booking with Longwood Holidays. Please read them carefully before booking.

Your contract is with Longwood Holidays Ltd, a company registered in England, reg no: 1820620. Longwood Holidays is a member of ABTA.

1. Your Holiday Contract
2. Your Financial Protection
3. Your Holiday Price
4. If You Cancel Your Booking
5. If You Change Your Booking
6. If We Change or Cancel Your Booking
7. Force Majeur
8. Our Liability To You
9. Prompt Assistance in Resort
10. If You Have a Complaint
11. Brochure Accuracy
12. Your Responsibility
13. Extra Beds & Single Rooms

Important Holiday Information (which also constitutes part of our booking conditions; please read carefully)

Baggage allowance information for divers >>

1. Your Holiday Contract

All arrangements made between Longwood Holidays Limited, a member of ABTA (V6754) and ATOL (2199), hereinafter called the ‘Company’, and you the client are subject to the following conditions.

When you make a booking you guarantee that you have the authority to accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our Confirmation Invoice, or as soon as you have booked via the internet, or as soon as your travel agent confirms your booking, if using Viewdata. This contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. Your Financial Protection

When you buy an ATOL protected air holiday package or flights from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 2199.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

The price of our air holiday packages includes the amount of £1 per person as part of the ATOL Protection contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

If you book arrangements other than a package holiday from this brochure, your monies are protected by way of a bond held by ABTA.

3. Your Holiday Price

a) We reserve the right to alter the prices of any holidays shown in our brochures or on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

b) When you make your booking you must pay a deposit of £100 for every person travelling, or an agreed sum where flight seats are purchased at the time of booking. If we have to make special flight arrangements we reserve the right to charge you the full cost of these flights by way of a higher deposit at the time you book your holiday. This would also apply to special prepaid hotel costs at certain peak times. We will quote the increased deposit cost before we confirm your booking. The deposit must be paid when the booking is submitted to the Company (unless the booking is made less than 8 weeks prior to departure, in which case we require full payment). The booking is binding upon the Company only when it has issued its confirmation in writing, unless you are booking within 7 days of your scheduled departure date then a contract between us will exist when we, or your travel agent, on our behalf, tell you that your booking is confirmed. Any money paid by a client to a travel agent in respect of a booking with the Company and held by the agent is, at all times, held on behalf of the Company.

c) The Company reserves the right to decline any booking.

d) The Company is not under any obligation to deliver any tickets or documents appertaining to the booking until full payment has been received by the Company, or your travel agent if effecting the booking via a travel agent.

e) The total cost of any booking shall be paid so as to be received by the Company not less than 8 weeks prior to the departure date of the holiday. In the event that payment is not received by the Company by that date, the Company may choose to treat the booking as cancelled by the client, in which case the deposit shall be forfeited as per our cancellation fees listed hereunder.

f) Our prices are based on costs and exchange rates as published in the Financial Times of September 7, 2007 when £1 = US$2.0252, MAD16.5303, €1.4714.

g) Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

h) Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

4. If You Cancel Your Booking

a) You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing direct, or via the travel agent with whom you made your booking, if booked through a travel agent. As this incurs administrative costs, we will retain your deposit and in addition will apply cancellation charges as a percentage of the entire holiday cost, up to the maximum shown below:

These charges are based on how many days before your departure we receive your written cancellation notice, and not when your correspondence was sent to us.

b) However, if your booking includes a flight based on a restricted fare (e.g. Advance purchase, Special Offer, Published fare, Charter ticket or similar) cancellation charges may be higher, up to in some cases the full amount of the booking.

Please note: cancellation charges made by our suppliers may be higher than the cost of the deposit and we reserve the right to pass such fees on to you. We will always advise you of such fees before cancellation. Also please note that in the case of part cancellation, for example if members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single supplements. One person who occupies a twin room will probably have to pay a significant extra charge.

c) Regardless of holiday value, the minimum cancellation fee will be £100 per person.

d) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

5. If You Change Your Booking

a) If, after our confirmation invoice has been issued you wish to change, alter or add to your travel arrangements in any way, for example your chosen departure date, accommodation or diving, we will do our utmost to make these changes but it may not always be possible. Any requests for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £20 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and can be treated as a cancellation and charged as per the charges in clause 4.

b) Please note: Certain travel arrangements (e.g. Advance purchase, Special offer, Published fare, Charter ticket or similar) cannot be changed after a reservation has been made, and any alteration request will incur a 100% cancellation charge. Name changes or departure changes are not always permitted by the carrier and/or hotelier and you may incur up to 100% charges.

c) No refund or compensation will be made or given for any unused hotel/apartment accommodation or any unused services or features of the tour/holiday, nor will such accommodation, services or features be exchangeable for any other accommodation, services or features if you change, cancel or curtail your holiday.

6. If We Change or Cancel Your Booking

a) It is unlikely that we will need to make any changes to your holiday arrangements once they are confirmed, but as we do plan many months in advance, this may sometimes be necessary and we reserve the right to do so. Most will be minor changes, but where they are major, for example a significant change of resort, a change of accommodation to that of a lower category, a change of flight time by more than twelve hours or a change of departure airport, except between London Airports (e.g.: Heathrow, Gatwick, Stansted and Luton), we will inform you or your travel agent when you book, or as soon as possible if you have already booked. You then have the following choices:

i) to accept the alternative offered;
ii) to choose another holiday featured by Longwood Holidays;
iii) to cancel and receive a full refund of all monies paid to us.

Whichever of the above options you choose, we will pay you compensation (not including infants under the age of 2 on the date of travel) as follows:

b) We reserve the right in any circumstances to cancel your holiday, and all holidays operate subject to a minimum number of participants. However, in no case will we cancel your holiday less than eight weeks before the scheduled departure date, except for reasons of force majeure as defined below, or failure on your part to pay the final balance in accordance with Clause 3.

In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid or offer an alternative holiday (featured by Longwood Holidays) of comparable standard and if a cancellation occurs within eight weeks of departure for reasons within our control, compensation on a scale to that shown in clause 6.

In accordance with EU Regulations 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Monarch Airlines; Thomas Cook Airlines; Thomsonfly; XL Airways; First Choice Airways; El Al Israel Airlines; EgyptAir; Royal Jordanian; BMI; British Airways; Royal Air Maroc; Atlas Blue; Sun D’or. On certain occasions other airlines not listed here may be used for departures listed in this brochure. In addition, extra departures may be operated by airlines not listed. Airline details will be provided at the time of booking.

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.

7. Force Majeur

a) These payments will not be made for changes that arise as a result of situations outside of our control. For example, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft, or refusal of landing rights by the CAA to any airline.

b) This also includes any other acts of force majeure (namely: war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, natural disasters, fire, quarantine, epidemics, weather conditions, Government action, or other events beyond our control).

c) If we have to curtail your holiday after departure due to a situation of force majeure, we will offer a pro-rata refund for unused accommodation and excursions only. Compensation will not be payable.

8. Our Liability To You

a) If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

i) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
ii) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices.

b) Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 ww.auc.org.uk

c) Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

9. Prompt Assistance in Resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer such prompt assistance as is reasonable in the circumstances.

10. If You Have a Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department, providing your booking reference and all other relevant information. Please keep your letter concise and to the point, this will help us to quickly identify your concerns and speed up our response to you.

It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a Customer Report Form whilst in resort.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in resort and this may affect your rights under this contract.

What Happens To Complaints
We are a member of ABTA, membership number V6754. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com

The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com

11. Brochure Accuracy

a) We rigorously check the information given in our brochures about accommodation, resorts, itineraries etc. to ensure it is correct at the time of our brochure going to print (June 2008) but in view of the fact that brochures are prepared in advance, advertised facilities may be changed. Therefore changes may be made to the particulars in this brochure at any time before the contract with you is made. In these circumstances we will notify you of changes before you book. Description of facilities provided at hotels and all information are given in good faith and every effort has been made to ensure their accuracy. However, it is possible that hoteliers, restauranteurs, shopkeepers, night club owners etc. (over whom we have no control) may wish to maintain, change, improve, reduce or close their facilities, or even take a break themselves. For example a swimming pool may be closed for maintenance or empty for cleaning, a discotheque or spa facilitymay be closed for refurbishment which will then be temporarily or permanently unavailable. In some cases the operation of air-conditioning or central heating is at the discretion of the management, and so is the heating of swimming pools. Some hotels charge for the use of nightclubs or discotheques, tennis courts, mini golf, table tennis, deck chairs, umbrellas, health clubs, spas, massage and beauty treatments, beach and sports equipment, safety deposit boxes and similar additional facilities. Some sports/facilitiesmay have age or experience restrictions. Public holidays and religious festivals may also affect the operation of resort or hotel facilities. The operation of swimming pools is at the discretion of hotel management and clients who require confirmation of availability of swimming should check when booking their holiday. Hotels offering satellite TV may provide only a limited selection of channels in English, and may charge for some programmes. Flight times, carriers and routes in the rochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion or cruise itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.

b) Whilst we endeavour to ensure that all of the details shown in our brochures are correct, changes may need to be made to the brochure descriptions, facilities offered or any building work being undertaken. We do therefore reserve the right to make changes to the particulars contained in this brochure. Should the change be deemed to seriously affect your holiday, you will be notified of such changes at the time of booking, or as soon as we become aware of any changes, if the changes occur after you have made your booking.

12. Your Responsibility

a) You and all members of your party must have comprehensive insurance when travelling.

b) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. For further details please see the section headed “Passports and Visas” in our Important Holiday Information.

c) We can refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive and affects other holidaymakers, employees or any third party. If we do this, we will not be responsible for any additional costs which you have to pay. If you are prevented from travelling because in the opinion of any person in authority you appear to be disruptive, we will have no further liability to complete your holiday arrangements, and we will not be liable for any refund or compensation.

d) When you travel with the carrier, you must comply with their Conditions of Carriage.Whilst we will assist you where possible you must note that any matters relating to the airline, such as lost/delayed/damaged baggage is the sole responsibility of the airline.

e) Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the date of their return flight.

13. Extra Beds and Single Rooms

Please ask our Reservations Department for details regarding the type and availability of extra beds in hotel rooms or self catering accommodation.

Some hotels have twin or double-bedded rooms where a third or fourth bed may be added. It should be noted that in most cases the third/fourth beds will be rollaway beds or divans, and the room may well become cramped. It should also be noted that single rooms may sometimes be smaller in size. Single room supplements are based on a cost per room basis and reflect the real cost to us. Please see Important Holiday Information section.

IMPORTANT HOLIDAY INFORMATION

Please note that the following forms a part of our Booking Conditions, so please read it carefully.

When making your selection of hotel for your holiday, please remember that we can provide prices for many different combinations of resorts and hotels. Call us to get our advice on two and multi-centre arrangements. When you have made your selection, see your local ABTA travel agent, book online or telephone us on 020 8418 2525 to make a reservation.

Complete the booking form on the back page of our brochures and return it to the address at the top, or to your travel agent, together with a deposit of £100 per person or any higher deposit amount required as shown in clause 3 of our Booking Conditions. In order to assist us and to avoid confusion later please complete the booking form in BLOCK CAPITALS. Check through all the arrangements you require to book, including board arrangements, and mark clearly if they are required. The balance of your holiday is due eight weeks before departure and travel documents will be sent to you approximately two weeks before departure.

1. What Your Holiday Includes
2. What is Not Included
3. ABTA
4. Access to the Sea
5. Airport Procedures
6. Border Crossing Formalities (Eilat to Aqaba)
7. Brochure Information
8. Building and Development Work
9. Children
10. Children's Clubs
11. Cots
12. Data Protection Statement
13. Direct Flights
14. Dress Code
15. Driving Abroad
16. Due Diligence
17. Entertainment
18. Esna Lock (Egypt)
19. Essential Safety
20. Family Rooms
21. Flight Seats on Request
22. Flight Timings
23. Half Board / Meal Packages / Excursions
24. Health & Entry
25. Health Matters
26. Hotel 'Club' Lounges
27. Hotels on All Inclusive Basis
28. Infants
29. Less Able Clients
30. Military Convoys (Egypt)
31. Nile Cruises and Visiting Sites of Interest
32. Other hotel guests
33. Our representatives in Egypt, Jordan, Morocco and Israel
34. Passports and Visas
35. Peak Season Supplements
36. Pregnancy
37. Pre-Travel Advice Concerning Safety
38. Sea or Pool View
39. Single Rooms
40. Smoking
41. Special Offers
42. Special Requests
43. Suggestions and/or Recommendations
44. Sunshine
45. Swimming Pools
46. Tours and Excursions
47. Travel Delay Protection
48. Uninvited Guests
49. Video Recording Equipment (Israel)
50. Weather
Notes

1. What Your Holiday Includes

Basic holiday prices include:

• UK Airport passenger duty
• Return flights from the UK
• Free baggage allowance of 20 kilos (44lbs) per person including children unless indicated otherwise on your tickets/itinerary (but not infants who have no baggage allowance and no seat).
• Accommodation based on standard rooms on the board basis required for the duration of your holiday. Please refer to meal supplements, single and other room supplements if these apply to your holiday.
• Accommodation: Check into room from 2pm on day of arrival. Check out of room at 11am on day of departure.
• UK, Egypt, Jordan, Morocco and Israel (where applicable) airport taxes and security charges.
• Fully inclusive holidays featured in our programme (not tailormade holidays unless specified) include shared transfers on arrival and departure between airports and accommodation.
• The services of our local representatives.

2. And What is Not Included

• Holiday insurance - which you must have.
• Optional day tours, water sports and any charges made by hotels (for entertainment, sports facilities etc). Passengers arriving on a night flight should be aware that accommodation will be available from 2pm on the day of arrival.
• TOD (Ticket on departure) charges may be incurred for bookings made within 14 days of departure. The charge will be £10 per person.

3. ABTA

Longwood Holidays Ltd is amember of ABTA, with membership number V6754. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go as according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact:

ABTA,
68-71 Newman Street,
London, W1T 3AH
Tel: 020 7637 2444
or www.abta.com

4. Access to the Sea

In some cases, access to the sea may be via a jetty.

5. Airport Procedures

Please be advised that for your own safety you may be required to undergo extensive personal and baggage security checks at airports. These procedures are designed to ensure the well being of all passengers and may require an early check-in.

6. Border Crossing Formalities (Eilat to Aqaba)

If you are arriving into Ovda Airport, you will be met by a representative of Longwood Holidays. After everybody has cleared through the airport, a shared transfer will take you to the Arava border crossing. At the border, you will have to pass both Israeli and Jordanian passport control. At the Israeli passport control, you will be required to pay NIS71.00 (approximately £10) per person Israeli Departure Tax.

Camcorders must be declared at Jordanian Customs.

On entering Jordan, our representative will be awaiting your arrival to transfer you to your chosen hotel. On leaving Jordan, departure tax of JD5 (approximately £5) per person will be levied.

No charge is made to re-enter Israel. You will be met at the border for your transfer to Ovda Airport. (You may be transferred to an Eilat hotel before your final departure for the airport).

All information regarding entry/departure tax and visa charges is correct at the time of this brochure going to print. However, we recommend that details be checked at the time of booking. If departing Aqaba by sea, departure tax of JD6 per person will be levied.

If departing Aqaba by air, departure tax of JD10 per person will be levied.

7. Brochure Information

When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit liability. This brochure is issued on the sole responsibility of the Tour Operator. It is not issued on behalf of and does not commit the Airlines mentioned therein, or any airlines whose services are used in the course of tours.

8. Building and Development Work

Many hotels and resorts are continuing to develop, sometimes rapidly and intensively, and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards and if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be. New accommodation, roads and infrastructure are needed to meet the growing demand in developing resorts. This can
mean that some noise or construction could occur in the vicinity of your chosen accommodation. If such circumstances exist, please be as understanding as possible as developers always do their best to reduce inconvenience to a minimum.

Please note that we cannot accept any liability for any inconvenience, discomfort or annoyance arising from such works if they are beyond our control.

9. Children

To qualify for children’s prices, children must be the age stated or under, up to and including the return day of travel. Child reductions offered are only applied to children sharing a room with two full-fare paying passengers.

10. Children's Clubs

Children’s clubs, playgrounds, crèche facilities, babysitting and child minders:
Children’s Clubs will usually accept children until the age of 11 (minimum ages are usually shown with hotel descriptions). Some hotels offer crèche facilities and children’s clubs. Not all are free or supervised, and their operation may be subject to demand or minimum numbers. We cannot guarantee that all attendants speak English or hold recognised qualifications.

Crèches and children’s clubs featured are under the control of the hotel and we do not accept any responsibility for the health, safety or welfare of any child who is placed in the care of any of the above. Parents should satisfy themselves in relation to such facilities. If a children’s club provides a supervisor they will arrange the club’s activities, however the supervisor is not responsible for any child that may wander away from the club. Children must be of an age where they will stay in the club without parental supervision, if not, parents are welcome to stay and play alongside their children. Hotels will not accept responsibility for any child leaving the club unattended. Minimum and maximum child ages usually apply, please ask our Reservations staff for details if not shown in our brochure. Where children’s playgrounds are provided by a hotel you should note that you are responsible for the safety of your children whilst playing. Hotel playgrounds are not usually supervised, and you should ensure that you are satisfied with the standard and safety of the equipment provided.We do not accept responsibility for the health, safety or welfare of any child whilst playing in a playground or similar recreational facility.

11. Cots

Please note that the regulations applied to the manufacture of cots in some overseas countries are not as high as those in the UK, and may not therefore conform to British safety standards.

12. Data Protection Statement

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). Full details of our data protection policy are available upon request.

13. Direct Flights

The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary wherever possible. However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Reservations staff at the time of booking.

14. Dress Code

Some hotels have dress codes. Shorts and beachwear may not be acceptable in certain restaurants or bars, and a jacket and tie may be required for gentlemen. Formal dress is often required for gala dinners.

15. Driving Abroad

Cars: Conditions, speed limits and road structures/signage are very different to that used in the UK. Anybody wishing to hire a car requires a valid international driving license and should be wary of convoy and visa restrictions in Egypt. Please hire a car from a reputable company, (your representative may be able to assist you) although it is not something we recommend in some destinations due to restrictions. Please speak to your local representative for more details about this issue. Remember - do not drink and drive, and always ensure that you and your passengers wear seat belts at all times.

Mopeds and Motorbikes: Under no circumstances should anyone consider hiring a motorbike in Egypt, or in any of the destinations we feature. Most will be inadequately insured and due to local laws and regulations it is not acceptable for tourists to use this mode of transport. Variable road conditions and drivers' attitudes towards two wheels can make riding dangerous, especially as the majority come without helmets.

16. Due Diligence

Please exercise due care when visiting any resort or area. Please do not take valuables on holiday and do not leave possessions on show when hiring a car. It is important that you pack your flight tickets, passports, money, valuables and any essential medication in your hand luggage.

17. Entertainment

For all the destinations that we feature, we cannot guarantee that entertainment will be in English.

18. Esna Lock (Egypt)

Please note that the Esna Lock may be closed during the following dates due to maintenance works:
25 November - 15 December 2008
1 - 30 June 2009
It should be noted that these dates might be subject to change; please check with Reservations at the time of booking. If you cannot be flexible with your dates of travel, please ensure that you aremade aware of the exact effect of the Lock’s closure on your proposed cruise itinerary, before booking.

19. Essential Safety

Your health and safety is of paramount importance to us, and we treat all matters relating to this issue very seriously. We want you to have a pleasant holiday, and this can be made all the more enjoyable by exercising more care and caution whilst abroad. We actively encourage good hygiene practices and high safety standards with hotels and suppliers, and work closely with them to raise the standards we expect for our clients, to maintain a high level of health and safety for you whilst on holiday.

We ask you to read carefully all fire safety information which is available in your accommodation. On arrival, always familiarise yourself with the nearest emergency exit to your room. You will usually find your exit route detailed on the back of your room door. In the unlikely event of a fire or other emergency, please do not take any risks that may endanger yourself or others, and please do not use the lifts.

Please also refer to our advice shown under “Health & Entry” and “Health Matters”.

Children must be supervised by you at all times, especially near water, on balconies, or in unfamiliar buildings and surroundings. The design and height of balconies may differ - if you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings or edge of the balcony so that young children are not encouraged to climb up.

Some hotels welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times - for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming, as this helps prevent any potential infections and helps to keep the pool clean.

Swimming pools may not be provided with a dedicated lifeguard - we strongly recommend that you familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool or Jacuzzi after dark, or when closed, even if the pool has underwater lights. Swimming pool and Jacuzzi surrounds may become slippery when wet, so extra care should be taken and children should not be allowed to run in these areas.

You should swim prior to eating and drinking, not immediately after, and you should never swim if you have been drinking alcohol.

At the beach, do not step on any of the coral reefs and be aware of how sharp and slippery reefs are. Suitable footwear should be worn at all times, appropriate to the activity or sport being undertaken. Please be aware of tides, winds, currents and local conditions, and obey any flag systems being used.

Please take the necessary precautions and measures in all water sports activities for your own safety. Only use PADI dive schools for diving and take extra care when undertaking any sporting or leisure activity, especially if you purchase an “open voucher”, when you should be aware that some of the activities could be considered high risk. We want you to enjoy your holiday, but you should note that many activities may be considered as hazardous and may not be covered under the terms of standard travel insurance. Such activities or facilities are undertaken at your own risk and we cannot be held responsible for your safety.

In addition to diving the following activities could be considered as high risk or hazardous: jet skiing, parasailing, windsurfing, kite sailing, bungee jumping, any motorised water sports, horse riding, camel riding, quad biking, jeep safaris, moon buggies, mountaineering, trekking, rock climbing, water chutes/slides, waterparks, aerodromes, canoeing, pedaloes, archery, abseiling, mountain biking, clay pigeon shooting, go-karting, darts, trampolining, etc.

Further information is available in our “Essential Safety” leaflet, which will be provided with your travel documents and can be downloaded from our website. Should you not receive a copy with your travel documents, or for a late booking, please ask our UK airport representative for the leaflet, or ask our representative when you arrive in resort. There is additional health and safety information in this leaflet and you must read it and ensure that you and your party take note of the advice given.

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Although the accommodation we feature does conform to its own country’s safety standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. The properties that we feature do not conform to UK safety standards. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. However, we would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday.

Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads.

Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. Passports, flight tickets, credit cards, travellers cheques, money and other valuables should be locked in a safety deposit box. These are usually available in your hotel room or in your hotel reception and their use can be a condition of your travel insurance company. Please remember to check and empty your safe before leaving resort to return home.

20. Family Rooms

Please note that family rooms are not necessarily larger than standard rooms.

21. Flight Seat Requests and Aircraft

We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Longwood Holidays has no control over the allocation of seats by the airline and even if a request has been made with the airline to pre-book seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us.

Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability.

Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special tour operator fares.

22. Flight Timings

Flight timings are subject to change; please refer to your flight tickets and final itinerary.

23. Half Board / Meal Packages / Excursions

Unless specifically stated otherwise, meals will be served in hotel main restaurants (or an alternative restaurant, if occupancy is low) for guests on holidays based on ‘half board’ and guests adding the ‘half board’ supplement to a ‘bed & breakfast’ brochure price. Guests should check with hotel receptions on arrival to establish if they can use their ‘half board’ to eat in any of the hotel’s speciality restaurants. In this case, any supplements that may apply must be paid locally and are subject to confirmation by the hotel.

As the prices of meals are quoted in local currency for guests electing to add ‘half board’ in resort, guests may sometimes find that meals are cheaper when purchased locally than the supplements shown in our brochure. This is due to currency fluctuations after the printing of our brochure. If you pay the‘half board’ supplement before departure and later find that the meals are cheaper in resort, you should bear in mind that refunds for the difference cannot be offered.

Similarly, excursions which are offered in this brochure are not always cheaper than buying the same arrangements locally. It is often the case that meal packages or excursions are offered for the convenience of being both booked and paid for in the UK. The cost of any unused tours within excursion packages will not be refunded.

24. Health & Entry

Regulations are subject to change and our clients are responsible for complying with entry and health requirements for all countries they intend to visit. We recommend that you consult your doctor before booking and refer to the latest DoH leaflet ‘Health Advice for Travellers’.

25. Health Matters

Stomach upsets are a fairly common occurrence, sometimes caused by a combination of factors. We strongly recommend that you ask your local pharmacist or medical practitioner for advice on medicines to take with you, and that you only drink bottled water whilst on your vacation.

26. Hotel 'Club' Lounges

Hotels that offer ‘Club’ or ‘Executive’ lounges may restrict access to adult guests only. If this is important to you, please contact us for exact details of specific hotels.

27. Hotels on All-Inclusive Basis

Free drinks throughout the day may lead to the temptation to over indulge. Please bear in mind that the hotel management have every right to refuse service to guests who they believe to be intoxicated. There may be extra charges for additional attractions at All-Inclusive hotels that are not detailed in this brochure; these may include water sports, fridge hire in room etc (please note that this is not intended to be a full list of facilities for which charges may be made). You may be asked to show some form of identification or wear a special identity bracelet.

28. Infants

Where applicable, a flat rate of £40* is charged for infants on holidays featured in this brochure. Infants do not have a seat on the aircraft and no baggage allowance.
*Cot charge may apply; call Reservations for details.

29. Less Able Clients

At Longwood we are not specialists in providing holidays for less able customers or those with special needs but we are happy to try and give advice about the suitability of particular properties for disabled, aged or infirm clients or those with any special requirements. To help us ensure the holiday is suitable for your needs we ask that you give us written details of your specific requirements and we will give our best possible advice as to the suitability of your chosen property. We would also recommend that you check with your insurance company to ensure that your chosen holiday is covered under your insurance policy. We recommend that you also seek advice
from your ATBA travel agent and also visit www.holidaycare.org.uk

30. Military Convoys (Egypt)

Transfers from one resort/city to another are often escorted by military convoy. In order to transfer you to your departure airport within good time, it may be necessary to depart from your final accommodation early on the day of your departure. If you are transferred early, you may be taken to a pre-departure hotel before the final ransfer to the airport. Your luggage may be stored and you will be able to use the hotels public amenities - day rooms will not be available. Departure times for these transfers are beyond our control and subject to local conditions. Please enquire with Reservations for further information at the time of booking.

31. Nile Cruises and Visiting Sites of Interest

Due to the number of cruise boats on the Nile, two or more boats may be moored side by side and you may need to walk through other boats to reach the bank. Extra care should be taken when crossing gangplanks as certain areas may be uneven. You should ask boat crew or your tour guide for assistance if you perceive any difficulties. Nile cruise boats are on several levels and are therefore unsuitable for anyone with walking difficulties. For sightseeing in all the destinations we feature it is advisable to take plenty of bottled water and sensible footwear as the ground can be uneven at many sites, a torch for darker tombs/areas and binoculars will also be useful. At some sites there may be a charge for photography or the use of a video camera while flash photography is often prohibited to protect the monuments. Also please read information on “Esna Lock”.

32. Other Hotel Guests

Many hotels, especially in cities and major resorts, accommodate conventions, conferences or celebration parties.
Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities.

33. Our Representatives in Egypt, Jordan, Morocco and Israel

We have selected local and established companies to represent us in Egypt, Jordan and Morocco. With their
knowledge of the local language, customs and resorts, they will be able to offer genuine advice and help with any concerns that you may have during your stay in Egypt, Jordan or Morocco. Our own local staff are available to assist you in Israel. In addition our own staff are based in our local independent representative’s offices in Taba, Sharm El Sheikh and Hurghada.
Office details >>

34. Passports & Visas

Please note that for travel to Egypt, Jordan, Morocco and Israel a full ten year passport is required for all British, EU and EEA members with at least six months validity beyond your due return date. A visa is required for travel to Egypt* and Jordan** for all British, EU and EEA members - these can be obtained on arrival. However, for passengers entering Jordan via the Allenby Bridge border, visas must be arranged before departure from the UK. A visa is not generally required for Israel. However, your own particular circumstances (which may not be evident to us from your booking form) may be that a visa is required for you or another member of your party. All information included in this brochure regarding charges made for visas are correct at time of this brochure going to print;
however we recommend that details are checked at the time of booking. We would strongly urge you, therefore, to contact the relevant embassy to obtain the most up to date information before making your booking with us.

Egyptian Embassy: 020 7235 9777
Jordanian Embassy: 020 7937 3685
Moroccan Embassy: 020 7581 5001
Israeli Embassy: 020 7957 9500

*British passport holders require a visa to visit all parts of Egypt except for the Gulf coast of Sinai for stays of less than 15 nights. Visitors to the Gulf area wishing to stay 15 nights or more, or those wishing to visit other parts of Egypt including Cairo, Luxor and Ras Mohamed, must obtain a visa.
**A visa is not required for those staying and visiting Aqaba only and arriving via the Arava Border. The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may
be invalid. All children who are not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before October 5, 1998, may continue to travel with the passport holder until: the child reaches the age of 16; or the passport on which the child is included is replaced or an amendment results in the issue of a new passport. If you are 16 or over and do not yet have a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this.

35. Peak Season Supplements

During peak periods such as Christmas, Easter, school breaks and certain religious holidays when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.

36. Pregnancy

Regulations vary from airline to airline. Some allow travel only up to the 28th week on the date of return. To be certain, call the airline direct. Please also contact your doctor.

37. Pre-Travel Advice Concerning Safety

The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or at www.fco.gov.uk/travel, or by telephone on 0845 850 2829. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls are charged at 50p/minute). Holidays operate subject to the travel advice issued by the FCO. Any cancellation by you will be treated in accordance with clause 4 of our booking conditions, unless the FCO
specifically advise against travel to the particular area that you are visiting.

38. Sea or Pool View

Sea or pool views, whether from public or guest rooms, may be partly blocked by trees, or other buildings, and it should be noted that a clear view cannot be guaranteed.

39. Single Rooms

Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel, may feel that the cost per person of your holiday appears higher than it should be.
The reason for this supplement is that our contract with the owners is based on a price per room, while our holidays are sold per person, including flights and other elements. Therefore, the per person price for one traveller includes the entire room cost. This applies both to single rooms in hotels and self catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us.
Some hotels offer special offers or reduce single supplements for certain periods - see our offers for single travellers for further information.

40. Smoking

The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels also now have a non-smoking policy in hotel rooms and public areas. Please ask at the time of booking if this information is important to you.

41. Special Offers

The free offers shown in our brochure and on our website hold no monetary value - no refund is due if they are not utilised. Offers may be added or withdrawn - please ask about up-to-date offers at time of booking.

42. Special Requests

Where special requests, e.g. diet, room location, adjoining or interconnecting rooms, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc. are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but we cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Please refer to our Booking
Conditions.

43. Suggestions and/or Recommendations

Suggestions and/or recommendations can be made by our Reservations Team, however, the final decision as to the hotel/resort suitability is ultimately your choice, and we cannot be held liable for our suggestions and/or recommendations.

44. Sunshine

Everybody likes to go home with a tan but the strong sunshine and high temperatures can be dangerous. Take it easy during the first few days of your stay and build up your tan gradually. Remember that you can still burn, dehydrate and get sunstroke in the shade and in the sea/pool. Please read our Essential Safety information for further advice and recommendations.

45. Swimming Pools

Hotel swimming pools are opened and heated at the discretion of the hotel management. Please check with Reservations when making your booking.

46. Tours and Excursions

Tours may change as local conditions demand and may even eliminate a stop/site altogether. You should not rely on the operation of any optional tour/activity as a reason for booking your holiday.

47. Travel Delay Protection

Whilst flight delays cannot be eliminated, as they can sometimes occur and are beyond the control of the airline
and Longwood Holidays, every effort will be made to minimise the inconvenience which delays cause. For full details, please refer to the Airport Rights Information poster/leaflet and our booking conditions clause 8b.

48. Uninvited Guests

It is possible that you may occasionally encounter such pests as ants or cockroaches. This bears no reflection on standards of hygiene, simply that they are a fact of life in warm climates. They can be easily eradicated by use of repellents that your accommodation management can provide, once informed.

49. Video Recording Equipment

A deposit of up to US$500 may be payable on entry if you are flying into Ovda airport (Eilat Central or Ben Gurion) and wish to bring in video recording equipment. This deposit may be lodged in the form of a blank ‘Visa’ form (but no other credit card).

50. Weather

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.